Managing Information Technology (7th Edition) - 239873 Words

CONTENTS: CASE STUDIES CASE STUDY 1 Midsouth Chamber of Commerce (A): The Role of the Operating Manager in Information Systems CASE STUDY I-1 IMT Custom Machine Company, Inc.: Selection of an Information Technology Platform CASE STUDY I-2 VoIP2.biz, Inc.: Deciding on the Next Steps for a VoIP Supplier CASE STUDY I-3 The VoIP Adoption at Butler University CASE STUDY I-4 Supporting Mobile Health Clinics: The Children’s Health Fund of New York City CASE STUDY I-5 Data Governance at InsuraCorp CASE STUDY I-6 H.H. Gregg’s Appliances, Inc.: Deciding on a New Information Technology Platform CASE STUDY I-7 Midsouth Chamber of Commerce (B): Cleaning Up an Information Systems Debacle CASE STUDY†¦show more content†¦Brown Howe School of Technology Management, Stevens Institute of Technology Daniel W. DeHayes Kelley School of Business, Indiana University Jeffrey A. Hoffer School of Business Administration, The University of Dayton E. Wainright Martin Kelley School of Business, Indiana University William C. Perkins Kelley School of Business, Indiana University Prentice Hall Boston Columbus Indianapolis New York San Francisco Upper Saddle River Amsterdam Cape Town Dubai London Madrid Milan Munich Paris Montreal Toronto Delhi Mexico City Sao Paulo Sydney Hong Kong Seoul Singapore Taipei Tokyo Editorial Director: Sally Yagan Editor in Chief: Eric Svendsen AVP/Executive Editor: Bob Horan Editorial Project Manager: Mary Kate Murray Editorial Assistant: Jason Calcano Director of Marketing:Show MoreRelatedImportance of customer service1014 Words   |  5 Pageson the issue, not the person, then, target key points. After that, investigate with questions and verify customers need. At last, energize your response. Deliver a service to clientsTo be successful, company should provide product and service information such as telephone number and internet site to help them know more about this company. 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The purpose of information technology and the management of its systems were implemented as a primary task of supporting decision makers with the help of proficient data bases and storage capabilities. Thus, Information Systems are often looked upon as efficient and essential in the commercial world, especially within the United States. However, a great numberRead MoreService Management1444 Words   |  6 Pagesthe casual delivery of the dinner service. A clear sequence of service (service design) needs to be developed to ensure passengers are all addressed in a formal manner, especially for a busines s or first class service. Moreover the importance of managing the tangibles to ensure they are of an acceptable standard for the business class traveller. Gap three is evident in the actual service delivery. Qantas may indeed have clear and precise standards for addressing passengers, however on this occasion